Sales FAQ
Ordering
Our goal is to provide excellent service and support. These are common questions we receive on a regular basis and we hope you find your answer(s) quickly. If you don’t see the answer to your question, please don’t hesitate to contact your Preferred Reseller or a Crystal Point Sales Representative.
How can I receive a written quote?
Contact your Account Representative directly by email or telephone to discuss the product details, the urgency of your quote, and where to send the written quote. If you do not have a specific representative that you are working with please contact:
Email: Sales@Crystalpoint.com
Telephone: 800.982.0628
How can I place a purchase order?
You can place a purchase order by chosing one of the following: Email: sales@crystalpoint.com
Telephone: (US Only) 800.982.0628
Fax: 425.487.2880
Mail: 15833 Mill Creek Blvd #12247
Mill Creek, Washington 98082 USA
What currencies do you accept?
All payments must be in US funds and drawn on a US Bank.
How will I receive my invoice?
Upon processing your order, an invoice will be automatically emailed to the address provided on the purchase order.
Payment
Make a secure payment online here
What payment options are available?
Crystal Point has a variety of easy and convenient options for payment.
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Option 1 Payment by Credit Card |
We accept Visa, MasterCard, and American Express credit cards. Use the following link to pay The following information is needed for credit card orders: Type of Card Account Number Card Holder Name (as it appears on card) Billing Address Card Verifiaction Number Expiration Date (Month and Year) |
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Option 2 Bank Transfer
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Contact sarahr@crystalpoint.com |
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Option 3 Payment by Check |
All checks must be in US funds and drawn on a US bank
Make Checks Payable to: Crystal Point, Inc. Mail Address: PO Box 12247 Mill Creek, WA 98082 |
Who can I contact with questions about the status of my order?
You can contact your Account Representative or email us at sales@crystalpoint.com
I'm evaluating your product, who can I contact about product questions?
contact support@crystalpoint.com , call 1.800.982.0881 or 425.806.1119
Star Support and Maintenance Contract
Crystal Point’s expert technical support is dedicated to providing mission critical response to minimize costly downtime.
Our goal is to respond to telephone support calls within two hours during normal business hours. Star Plan customers are entitled to unlimited, toll-free, telephone support from 9:00 am to 5:00pm (PST), Monday-Friday, except holidays, at 1.800.982.0881 or 425.806.1119.
Unlimited Electronic Services
Star Plan customers are also entitled to unlimited product support via fax, email, Internet and FTP sites.
Star Plan customers also receive:
Advance bulletins about new software releases
Free Software Maintenance releases downloaded directly from our FTP site
Free Feature releases
50% Discounts on major releases
Pre-Installation Consultation to customers who purchase upgrades or new licenses of Enterprise (Per-Seat or Concurrent) versions of OutsideView or AppViewXS software.
The consultation includes:
45 minutes of technical support via phone.
An overview of OutsideView capabilities and feature set Suggested configuration set-up per installation
Screen setting review per customer computing environment and user community.
Renewing Star Support
All contacts listed on their Annual Star Support and Maintenance Agreement will receive an email with a Renewal Notification Letter 60, and 30 days prior to its expiration. If a purchase order has not been received a final Expiration Termination Notification will be emailed stating that all technical support, release notifications and access to bug fixes, feature enhancements and major releases will no longer be available.
Should a customer wish to re-instate their Annual Star Support and Maintenance Agreement, there will be a one-time surcharge of 10% on your newly activated agreement for every month it has expired.
Ready to purchase Maintenance?
Contact: sales@crystalpoint.com or your Preferred Reseller
Ready to purchase product?
Contact your local Crystal Point Office
Email: sales@crystalpoint.com.
In the U.S. and Canada, call: 1.800.982.0628 International customers, call: 1.425.487.3656
Contact a Preferred International Reseller